Delivery information

Shipping & Handling

1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.

2. Our handling time is 1-2 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.

4.Flat Rate Shipping takes about 9 to 16 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA and Canada customers, it takes about 5 to 14 business days.

b) For United Kingdom, France, Germany, Italy, Spain, Australia and most other Europe Countries, it may take 7 to 25 business days.

c). For customers in South America, it may take 15 to 30 business days.

d). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, it usually takes 6 -13 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

6. For Expedited Rate Shipping, we ship by DHL, FedEx IE, UPS or other expedited shipping depending on your location; shipping time is 6 – 13 business days.

Please Note

What is item processing time ?

After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 1-2 business days (approximately); however, this is dependent on the item’s stock status. For small quantity orders, the processing time is 1 business days while large quantities can take approximately 1-2 business days to process.

1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.

2. All Annual USA & Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

3. Processing time: In order to guarantee the quality of products, htdgamenstoys.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

4. Due to the weight and size limit on items imposed by USA, Canada and other  Countries Foreign Exchange from Hong Kong Post, not all items go through quickly which is the reason for delayed deliveries & shipments. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.

SHOPPING INFORMATION

Everyone who shops on our store receives the following guarantees for each purchase:

******NOTE****** All merchandise returned by (you the buyer) will require self paid shipping method of your choice.  If item is significantly not as described according to photos and product description, you will receive full refund.  At this time we will pay for return label that will need to be printed off by buyer and returned within allotted time given by HTD GAMES-N-TOYS.

Guarantees:

We setup a delivery time with a maximum of 50 days. If you can prove that you did not receive your order within the stated delivery time, you will get a full refund.

Full refunds are not available in the following circumstances:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by natural disaster, shipping companies)

2.Refund or keep items not as described

You can get a full refund if your item is significantly different from our stores description, or you can choose a partial refund and keep the product.

How it works:

If your item is not as described, you should contact us by email to discuss a resolution. If you can accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by our return policy.

Flat Rate Shipping takes about 8 to 16 business days to reach destination countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA and Canada customers, it takes about 6 to 13 business days.

b) For United Kingdom, France, Germany, Italy, Spain, Australia and most other Europe Countries, it may take 7 to 25 business days.

c). For customers in South America, it may take 15 to 30 business days.

d). For other countries, it may take 15 to 25 business days.

5. For Standard Rate Shipping, it usually takes 8 -16 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 3 to 5 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

6. For Expedited Rate Shipping, we ship by DHL, UPR or other expedited shipping depending on your location; shipping time is 6 – 13 business days.

After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 1-2 business days (approximately); however, this is dependent on the item’s stock status. For small quantity orders, the processing time is 1 business days while large quantities can take approximately 1-2 business days to process.

Yes you will receive an automatic order confirmation from the admin once your order has been accepted.  It will then give you an additional Thank you for ordering email promptly after that.

HTD GNT stands for (HTD GAMES-N-TOYS).  HTD GNT Cash is a way we say thank you for purchasing at our store.

We would like to have loyal long time customers.  Every customer matters to us no matter what amount you spend.

HTD GNT Cash can only be spent at htdgamesntoys.com for any item, one cash voucher per customer. Cash increments of $5 up to $1,000 can be used on a single sale which rules and policy requirements will be attached to all HTD GNT Cash.

If items are returned while using HTD GNT Cash, then a full refund with the difference of the HTD GNT Cash will be adjusted according to our policy.  This means the amount paid by credit card or Paypal will be refunded within 3 to 5 business days depending on how fast your Bank’s Electronic Transactions go through after items have been verified as received.  The HTD GNT Cash used for that purchase will be instantly refunded to you within 24 hours after the returned items have been verified as received.

NOTE**** KEEP ALL RETURN TRACKING NUMBERS FOR YOUR PROTECTION AND ON-GOING REFERENCE.

HTD GNT stands for (HTD GAMES-N-TOYS).  An HTD GNT Gift Card is provided as a way for customers to give a Relative, Boss, Friend or potential Significant other a fantastic gift that never expires. It also can be used multiple times.

We would like to have loyal long time customers.  Every customer matters to us no matter what amount you spend.

HTD GNT Gift Cards can only be spent at htdgamesntoys.com for any purchase. Gift Card increments of $5 up to $2,500 can be used on a single or multiple sales which rules and policy requirements will be attached to all HTD GNT Gift Cards.

If items are returned while using a HTD GNT Gift Card, then a full refund with the difference of the HTD GNT Gift Card will be adjusted according to our policy.  This means the amount paid by Credit Card or Paypal will be refunded within 3 to 5 business days depending on how fast your Bank’s Electronic Transactions go through after items have been verified as received.  The HTD GNT Gift Cards used for that purchase will be instantly refunded to you within 24 hours after the returned items have been verified as received.

NOTE**** KEEP ALL RETURN TRACKING NUMBERS FOR YOUR PROTECTION AND ON-GOING REFERENCE.

PAYMENT INFORMATION

Usually all payments are processed within 1-2 working days.  During peak times and major Holidays for USA, China, Germany, Australia, etcs., processing payments can take up to 4 to business days.  This is because the merchant (Stripe) and your bank has to process each payment according to their guidelines of whatever transaction comes through first.  We apologize in advance for this issue as it is out of our hands.  We have built our business and life long customers on honesty and will continue to share all information as it comes to us.

Wishlists are designed to save a particular item listed on our website to purchase at a later date.

Or it can be a saved item for loved ones, friends, colleagues, or family members.

It can be saved to inspire designing your own item similar to the one sold.

Immediately contact us by our contact form located on the Contact Us page. You will be required to send us detailed information including pictures and/or videos that most likely will be required for our investigation team.  They must be clear and able to distinguish what is wrong with merchandise or product.  You can send this information to our support email support@htdgamesntoys.com

Yes within 12 hours after you place the order.  This is due to the fact that some of our products available will ship within 24 hours after the order is placed.  It is possible to cancel part of the order without cancelling the entire purchase.

If this happens, you will have to wait until it arrives and then return or refuse package within 3 days of receiving it. Also you will have to wait 3 to 5 business days for refund to be received after merchandise has been recorded as being returned.

Please immediately contact us when you decide you would like to cancel the order at support@htdgamesntoys.com

 

You will receive emails giving confirmation of order, processing order and shipping information when it becomes available.  You are also able to sign up for automatic delivery updates by shipper if offered. Contact us as soon as possible if delivery was not as described by shipping company. Please also contact shipping company about any issues for delivery.